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  • What does my hard earned cash actually get me?
    Great, gifting glory! The power, the glory, the kingdom is yours. Plus of course, a remarkable and truly unique fun card. All our cards feature large, intricately handmade components that pop up on opening in full colour. Designed to surprise and make people laugh. The card is your gift (other than yourself, of course). You can also detach most of the pop ups from the cards, and keep them as little decorations. Hang them on your Christmas tree or display T-rect in the bathroom perhaps. Your loved ones won't forget opening these cards any time soon!
  • What if my order is missing information or I forget to add something?
    Oh you silly dill! If you accidentally make a mistake when ordering, i.e. wrong delivery address or misspell something, please let us know via email (hello@unhingedgifts.com) or live chat as soon as possible. If your glorious order has not yet been fulfilled we can normally remedy the mistake for you, you spud. Unfortunately if the order has already been processed and/or dispatched we can no longer make any amendments.
  • What's inside the card?
    Other than the exceptionally outrageous and hilarious 3D, pop up art?! What more could you want?! All our pop up all cards also include a blank, internal, pull out card and you can add a personal note onto this. You will see a bright hand pointing and this will pull out the little card inside. You can also detach most of the pop ups from the cards, and keep them as little decorations. Hang them on your Christmas tree or display on the mantle for ever lasting lols!
  • What if my gift never arrives?
    Oh no! A lost and lonesome card, our greatest fear. If this has happened please email us (hello@unhingedgifts.com) and we will look into it for you. Please keep in mind that postage delays are outside our control, but we will always do our best to help you! Cards are delivered by Aus Post and can sometimes be hiding amongst your daily letters/mail instead of with your parcel deliveries. Please ensure you check these areas, particularly if going to businesses or if there are communal areas where letters are dropped etc.
  • Can I cancel my order?
    Once an order has been placed and processed, we are sadly unable to cancel it. Sorry.
  • Can I get a refund?
    We want you to be completely satisfied with your glorious card. If you are not, we are here to help! Our returns policy lasts for 14 days from the date of delivery. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. To initiate a return, please contact our team at hello@unhingedgifts.com. We will then authorise and provide you with a return address and instructions on how to return your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed via your original method of payment. Please note that shipping costs are non-refundable and returns are at your own cost.
  • Where are the cards dispatched from?
    Everything is dispatched from our Melbourne warehouse! Although we wouldn't mind if our office was based here, But alas it's not because your cards would get wet.
  • How are the items posted?
    We send all of your superb gifts via our Aus Post courier pals!
  • How long will it take to receive my order?
    You can view a detailed breakdown of all our postage options here: https://www.unhingedgifts.com/shipping-policy
  • What's the difference between the billing address and shipping address?
    The billing address is your personal address, this normally needs to match the bank card you are using to purchase your glorious gift. This is so your banking provider accepts the transaction. The shipping/delivery address is where you want the glorious card sent to. For example, this is the address of your friend, co-worker, pet, Mother, whoever will receive the present. Otherwise if sending to yourself, simply add your own address or tick 'same as billing address'.
  • Where do you post your items to?
    We currently post to all of Australia, the land of monstrous killer cows but more importantly, these incredible cards - take that cows. Should you like to have an item delivered within the UK you can visit our UK site here: https://www.unhingedgifts.com/ If there's a card you love, and must have but its sold out, we can dispatch from the UK to Australia if the UK has stock. Simply send a message to hello@unhingedgifts.com and we'll work our magic for you!
  • How will I know when the gift is delivered?
    We will email you once your order has been collected by our Aus Post courier pals and is en route to you!
  • Can I send it straight to my friend?
    Absolutely! Simply add their details under 'delivery address' at check out, and this is where we will deliver the items to. The 'billing address' is your own and should match the payment card you're using, and it's ok if this is different to the shipping.
  • It's a gift, do you include receipts?
    Due to so many cards being sent directly to lucky recipients, we include absolutely no paperwork inside any order! There will be no pricing, billing details nor receipts alongside your items. Everything will be emailed to the address supplied at check out instead.
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